SCCM Office 365 dashboard Unmanaged clients

If you happen to’ve all the time been managing your Workplace 365 (Now Microsoft 365 Apps) purchasers with SCCM, and all of a sudden notice you may have Unmanaged units in your dashboard, you’re not alone. Don’t fear, it’s not a bug, it’s a function! And I’ll clarify all about it on this put up so you possibly can regain full management over your managed 365 Shoppers.

What occurred?

As Microsoft is pushing very arduous for the Cloud, they added a brand new solution to handle Workplace 365 purchasers aside from SCCM. Sadly, the cloud administration console additionally depends on the identical “OfficeMgmtCOM” registry worth as SCCM’s shopper administration.

Your Shoppers are usually not “Unmanaged” as SCCM’s dashboard says, they’re now managed by the Cloud console as an alternative.

How did this occur?

For the reason that starting of Workplace 365, Microsoft has been recommending enterprises to make use of the Semi-Annual channel for higher reliability. Lately, they modified this suggestion and now ask Enterprises to maneuver to both Month-to-month or Present channels.

If somebody went to the 365 Cloud Administration console and enabled cloud administration, that is the place the enjoyable begins.

After Cloud replace has been enabled, as soon as you progress to both Present or Month-to-month channels, it additionally modifications the administration console to the Cloud console routinely.

Why does this occur when altering channels?

There are 2 causes for this:

1. The Cloud Administration insurance policies have larger precedence than anything, together with:
   • SCCM’s shopper settings (native insurance policies)
   • Group Insurance policies
   • Intune Configuration Profiles
2. The Cloud Administration console solely helps the Month-to-month and Present channels presently, so units on Semi-Annual are usually not being switched to Cloud Administration and stay managed by SCCM.

What is that this Cloud Administration Console?

Microsoft’s description : Cloud replace offers superior administration capabilities, presents extra complete insights, and provides you higher management over your Semi-Annual Channel (coming quickly), Month-to-month Channel, and Present Channel updates.

The Cloud administration portal does provide significantly better administration capabilities than SCCM has, however it solely works with “Cloud Updates”, which means your updates are downloaded straight from Microsoft’s servers, or from friends utilizing Supply Optimization. You can’t use SCCM Distribution Factors to deploy Workplace updates for computer systems managed by the Cloud.

How can SCCM regain management of the Cloud-Managed units?

One of the best ways to regain management over your now Cloud-Managed units in SCCM is to create an Entra ID (Azure AD) group containing all of the units that you simply wish to handle utilizing SCCM, and add it to the Exclusions within the Cloud portal.

1. Go to
2. Click on the Register button and login along with your account that has one of many following roles assigned:
   • World Administrator
   • Safety Administrator
   • Workplace Apps Administrator
3. Increase Cloud Replace
4. Click on on Overview
5. Click on on Tenant Settings

6. Click on on Exclude Teams
7. Choose “Exclude particular teams of units”
8. click on “Add group to checklist”

9. Seek for your beforehand created exclusion group, choose it and click on Add to checklist

Not seeing “Cloud Replace” and as an alternative seeing “Servicing”?

The Cloud Replace pane is presently solely accessible in public preview. If you happen to don’t have entry to the preview and nonetheless solely see the Servicing pane, the process is a little bit completely different. The precept is similar, however the exclusions are utilized on the servicing profile stage as an alternative of on the tenant stage like above.

1. Go to
2. Click on the Register button and login along with your account that has one of many following roles assigned:
   • World Administrator
   • Safety Administrator
   • Workplace Apps Administrator
3. Increase Servicing
4. Click on on Month-to-month Enterprise (repeat steps beneath for all channels listed below Servicing)

5. Go to Settings

6. Scroll right down to the part Exclude Units
7. Choose “Exclude particular teams of units”

8. click on “Add group to checklist”
9. Seek for your beforehand created exclusion group, choose it and click on Add to checklist

SCCM Workplace 365 dashboard Unmanaged Shoppers – Troubleshooting Hints

If you don’t see the Cloud Replace part, ensure you have one of many 3 following guidelines assigned and energetic in your account :

• World Administrator
• Safety Administrator
• Workplace Apps Administrator

If you happen to had the Cloud console opened earlier than enabling the position with PIM, a refresh is just not sufficient. You’ll must signal out, and signal again in.

Unmanaged purchasers don’t seem in Cloud Console, however OfficeMgmtCOM is about to true in registry

If you happen to notice that your purchasers are now not managed by SCCM, and in addition not managed by the Cloud console, then it could be as a result of they’re managed by Intune.

To validate this principle, open your SCCM Console, go to Administration -> Cloud Providers -> Cloud Connect and open the Properties of CoMgmtSettingsProd

Test the Co-management settings below the Enablement Tab to substantiate when you’ve got units which might be co-managed

Subsequent, go to Workloads, and see the standing of the Workplace Click on-to-Run apps slider:

If the slider is switched to Pilot Intune or Intune, you then’ll want to vary it again to Configuration Supervisor to have it handle these units once more.

Workplace 365 Consumer Stock Report

If the built-in Workplace 365 Dashboard is just too restricted for you, we now have developed a free Workplace 365 Stock report. You should use this report back to establish every little thing associated to Workplace 365. You may obtain it totally free on our retailer.