Dell discloses data breach of customers’ physical addresses

Michael Dell, Chairman and CEO of Dell Technologies, is speaking in front of the Dell logo during the ''New Strategies for a New Era'' keynote at the Mobile World Congress in Barcelona, Spain, on February 27, 2024. (Photo by Joan Cros/NurPhoto via Getty Images)

Expertise big Dell notified clients on Thursday that it skilled a knowledge breach involving clients’ names and bodily addresses.

In an e mail seen by TechCrunch and shared by a number of folks on social media, the pc maker wrote that it was investigating “an incident involving a Dell portal, which comprises a database with restricted forms of buyer data associated to purchases from Dell.”

Dell wrote that the data accessed within the breach included buyer names, bodily addresses and “Dell {hardware} and order data, together with service tag, merchandise description, date of order and associated guarantee data.” Dell didn’t say if the incident was brought on by malicious outsiders or inadvertent error.

The breached knowledge didn’t embody e mail addresses, phone numbers, monetary or fee data, or “any extremely delicate buyer data,” in accordance with the corporate. 

The corporate downplayed the impression of the breach within the message.

“We imagine there may be not a big threat to our clients given the kind of data concerned,” Dell wrote within the e mail.

When TechCrunch reached out to Dell for remark, asking particular questions akin to what number of clients had been impacted, how the breach occurred and why the corporate considers {that a} breach of bodily addresses doesn’t pose “a big threat” to clients, the corporate responded with a boilerplate model of the e-mail it despatched to affected clients. 

A Dell spokesperson, who declined to supply their title, later added: “We aren’t disclosing this particular data from our ongoing investigation.” Dell didn’t present a cause.

On April 29, the web site Every day Darkish Net reported that somebody on a hacking discussion board was promoting “buyer and different data of techniques bought from Dell between 2017 and 2024.”

The individual claimed that the dataset included data on 49 million folks, and knowledge akin to full title, full handle, the system’s service tag, buyer quantity, and extra. That is knowledge that will align with what Dell disclosed was stolen. 

Dell’s spokesperson declined to touch upon the discussion board publish, and didn’t dispute the hacker’s claims.

UPDATE, Might 9, 2:12 p.m. ET: This story was up to date so as to add details about the hacking discussion board publish.

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